FAQ
1. Product Information
Q: What materials are your eyeglasses made of?
A: Our eyeglasses are made of high-quality metal and acetate materials, which are lightweight, durable and comfortable for all-day wear.
Q: Do you have different frame styles?
A: Yes, we offer a variety of styles including cat eye, square, oval, aviator and retro designs to suit different preferences.
Q: Can I get a sample before placing a bulk order?
A: Yes, we provide sample services. Please contact us for sample details and costs.
2. Wholesale & Customization
Q: What is your minimum order quantity (MOQ)?
A: We accept small MOQ to support new retailers. Please contact us for specific MOQ details for different products.
Q: Can I customize the logo on the glasses?
A: Yes, we support custom logo services. You can choose to print or engrave your logo on the frames.
Q: How long does it take to produce a custom order?
A: The production time for custom orders is usually 15-25 days, depending on the order quantity and customization requirements.
3. Price & Payment
Q: How is the price determined?
A: The price is based on the product style, material, quantity and customization requirements. Please contact us for a detailed quotation.
Q: What payment terms do you accept?
A: We accept T/T, L/C and other commonly used international payment terms.
4. Shipping & After-Sales
Q: How long does shipping take?
A: Shipping time depends on the destination country and shipping method. Generally, it takes 7-20 days for international delivery.
Q: What is your return policy?
A: We accept returns for defective products. Please contact us within 7 days of receiving the goods if you have any issues.
5. Contact Us
Q: How can I contact you for more information?
A: You can send us an inquiry through our website, email us directly, or contact us via WhatsApp. We will reply within 24 hours.
